Refund and cancellation policy

This policy covers payments made on Morning Dew: short-stay bookings and featured listings. Rentals and sales are arranged directly between seekers and listers; we do not take payments for them.

Short stays

Before you pay

Starting a booking holds the dates for 15 minutes. You can release an unpaid hold at any time from your trips, at no cost. Unpaid holds end on their own.

If you cancel a paid stay

• 7 days or more before check-in: full refund.
• Between 7 days and 48 hours before check-in: 50% refund.
• Less than 48 hours before check-in, or no-show: no refund.

To cancel, contact the host from your booking or email us with your booking reference. Times are counted to the start of the arrival date (00:00, Nairobi time).

Full refund, whenever it happens

• The host cancels your stay.
• The property is unavailable, unsafe, or materially different from its listing.
• A payment completes after your hold ended and the dates were taken by someone else. The booking is cancelled and you are refunded in full.
• You were charged twice or the wrong amount.

If something is wrong on arrival, tell us within 24 hours, with photos if you can, so we can look into it.

Featured listings

Featuring starts as soon as payment is confirmed and runs for the plan's period. Because it takes effect immediately, it is not refundable once active. You get a full refund if featuring did not start because of a fault on our side, or if you were charged twice.

How refunds are paid

Refunds go back to the original payment method (M-Pesa or card) through Paystack, usually within 10 working days of approval. Request one, or ask about a payment, at info@zidi.digital with your booking or payment reference.